Instructions for Accessing CHOMP Terminal Services from a Windows PC

Prepare Internet Explorer Security to allow access to terminal services

1) Launch Internet Explorer then click on Tools/Internet Options/Security/Trusted Sites/Sites.  Type https://appsgw.chomp.org in the “Add this Web site to the zone:”  field, click add, and OK to complete.   See screen print below as an example. 

2) Launch Internet Explorer and connect to http://www.chomp.org/  

3) Click the Employee/Physician Secure Login link and answer yes any Security Alerts as shown below.

4) Enter your SecureID username and SecureID passcode.

5) The VPN and terminal services activeX controls will now download and load.  Depending on your individual security settings, you may need to answer "Yes" (shown below) to approve the install of the ActiveX controls.

Note: Depending on your IE security settings, you may be prompted to connect your local disk drive. (shown below)  This option is not needed so you may answer “OK” to allow a connection to your local disk drive or un-check the box and click “OK”.  

6) A full-screen terminal services window will now launch (Shown Below) after several seconds.  Once this terminal services login windows appears you may enter your chomp username and password to continue.

Note: To properly logout once connected , click Start/Logout to gracefully close the connection. 

Troubleshooting Tips

Connect using Java

Some PC's configurations may have problems connecting using the Netsilica ActiveX control.  In these cases try connecting with Java using this following link:  Employee-Physician SecureID Login (Java)

Popup Blockers 

It you have a popup blocker, the auto launch of terminal services may not work.  You may need to disable the popup blocker or configure it to allow popups from docapps.chomp.org

Long Connection Times

The first connection will require additional time to load and install the 600KB ActiveX plug-in. If the CHOMP terminal services window does not launch a connection error may be displayed.  If this error occurs, close all IE windows, verify the trusted site procedure in step1, then try connecting again.

Minimal IE Security Settings without adding a trusted site from step 1 above.

Open IE and click Tools/Internet Options/Security/Internet/Custom Level.  Find and enable “Run ActiveX controls and plug-ins” in the list of options.  Click “Apply” and close IE.

Windows XP Hotfix

Some early versions of Windows XP Service Pack 2 will require Microsoft Hotfix KB994020 before using secure remote access.  If you have Windows XP and are unsure about the patch level you may run Hotfix KB994020 from the link below which will check to see if its required.

Click to Install XP/SP2 Hotfix-KB884020

Reporting Errors

If you experience problems please send a message to netadmin@chomp.org or contact the IT Helpdesk at (831) 622-2659